Legal

Terms of Service for Peak Stream Horizon

Last Updated: 05/01/2026

1. Services

Peak Stream Horizon provides business services that may include, without limitation:

• digital marketing and social media-related services;
• website design, development, maintenance, and related support;
• reputation management and review-related services;
• automation setup and implementation;
• AI-assisted tools, chatbot services, and virtual receptionist solutions;
• customer communication workflows and lead-handling systems;
• consulting, strategy, setup, optimization, and support services; and
• other related services, deliverables, or software tools we may offer from time to time.

The exact scope of Services provided to you may be described in a proposal, invoice, statement of work, onboarding materials, order form, subscription page, service description, or other written agreement between you and Peak Stream Horizon (each, an “Order”). If there is a conflict between these Terms and an Order, the Order will control to the extent of that conflict.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services.

If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” includes both you and that entity.

3. Accounts and Access

Some Services may require you to create an account, provide login credentials, or access a client portal, dashboard, software interface, or other restricted environment.

You agree to:

• provide accurate, current, and complete information;
• keep your information updated;
• maintain the confidentiality of your credentials;
• restrict unauthorized access to your account or systems; and
• promptly notify us of any suspected unauthorized access or security incident.

You are responsible for all activity occurring under your account or credentials unless caused solely by our gross negligence or willful misconduct.

4. Client Responsibilities

You are responsible for:

• providing accurate information, materials, approvals, and access reasonably needed for us to perform the Services;
• ensuring that you have the right to provide any content, data, credentials, assets, or materials you give us access to;
• complying with all laws, regulations, and platform rules applicable to your business and your use of the Services;
• reviewing deliverables, outputs, automations, workflows, and configurations we provide or implement for you;
• supervising your team members, contractors, and users who access the Services; and
• maintaining your own records, backups, and internal business processes unless otherwise agreed in writing.

You acknowledge that delays in providing information, approvals, or access may delay performance of the Services.

5. Fees, Billing, and Payment

Fees for the Services will be set out in the applicable Order, proposal, invoice, pricing page, subscription plan, or other written agreement.

Unless otherwise stated in writing:

• invoices are due within fifteen (15) days of the invoice date;
• subscription or recurring fees are billed in advance;
• all fees are non-refundable except where required by law or expressly stated otherwise;
• you are responsible for applicable taxes, fees, and governmental charges;
• late payments may result in suspension or termination of Services; and
• we may charge interest or late fees on overdue amounts to the maximum extent permitted by law.

If you dispute an invoice, you must notify us in writing promptly and in good faith before the payment due date.

6. Third-Party Platforms and Services

Our Services may involve or rely on third-party platforms, software, APIs, websites, hosting providers, communications tools, payment processors, analytics services, advertising platforms, social media platforms, AI providers, or other third-party services.

You acknowledge and agree that:

• third-party services are outside our control;
• their availability, rules, pricing, APIs, permissions, features, and policies may change at any time;
• third-party outages, suspensions, restrictions, or policy changes may affect our Services; and
• we are not responsible for third-party products or services except to the extent expressly stated in writing.

Your use of third-party services is subject to the terms and policies of the applicable third party.

7. AI-Assisted and Automated Features

Some of our Services may include AI-assisted tools, automation systems, chatbots, virtual receptionists, auto-response tools, workflow logic, or similar features.

By using those Services, you understand and agree that:

• outputs may be generated automatically;
• outputs may be incomplete, inaccurate, inappropriate, delayed, or unavailable in some cases;
• automations may act based on configured rules, prompts, training materials, workflows, or settings;
• you are responsible for reviewing, supervising, and approving your business use of these features; and
• you remain responsible for communications, decisions, and business actions taken through your accounts, channels, or connected systems.

You should not rely on AI-generated or automated outputs as legal, financial, medical, compliance, or other professional advice.

8. Acceptable Use

You agree not to use our Services to:

• violate any law, regulation, or third-party right;
• send unlawful, deceptive, fraudulent, harassing, abusive, defamatory, hateful, or infringing content;
• impersonate another person or entity;
• access or use accounts, data, or assets without authorization;
• transmit spam, malware, or harmful code;
• interfere with, disrupt, or degrade the functionality or security of our Services or third-party systems;
• attempt to reverse engineer, decompile, copy, scrape, or exploit our Services except as permitted by law; or
• use our Services in violation of platform rules, advertising policies, communications rules, or applicable data/privacy requirements.

We may suspend or terminate access if we reasonably believe your use violates this section or creates legal, reputational, operational, or security risk.

9. Intellectual Property

Unless otherwise agreed in writing, Peak Stream Horizon and its licensors retain all right, title, and interest in and to:

• our website;
• our software, tools, systems, templates, prompts, workflows, processes, documentation, and internal methods;
• our branding, trademarks, logos, and service marks; and
• any pre-existing materials, know-how, or intellectual property used in providing the Services.

Subject to your payment of applicable fees and compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to use deliverables or Services provided to you solely for your internal business purposes.

Unless otherwise agreed in writing, you may not reproduce, resell, sublicense, distribute, publish, or create derivative works from our proprietary materials, methods, or software.

You retain ownership of content and materials you provide to us, but you grant us a limited license to use, host, reproduce, modify, transmit, display, and process them as reasonably necessary to provide the Services.

10. Confidentiality

Each party may receive confidential, non-public, or proprietary information from the other party in connection with the Services.

Each party agrees to:

• use the other party’s confidential information only as necessary to perform under these Terms;
• protect that information using reasonable safeguards; and
• not disclose it to third parties except to employees, contractors, or advisers who need to know it and are bound by appropriate confidentiality obligations.

This section does not apply to information that is publicly available through no fault of the receiving party, was lawfully known before disclosure, or is independently developed without use of the other party’s confidential information.

11. Communications and SMS Messaging

You agree that we may contact you regarding your account, Services, invoices, support matters, updates, and operational communications using the contact information you provide.

If you separately consent to receive marketing messages, promotional emails, or SMS communications, those communications may be governed by any additional notices, consent language, or campaign-specific terms provided to you at the time of consent.

12. Privacy

Your use of the Services is also subject to our Privacy Policy.

To provide the Services, we may collect, access, store, use, transmit, or process account information, client content, platform data, communications data, analytics data, and other business-related information as described in our Privacy Policy and as reasonably necessary to provide, maintain, improve, secure, and support the Services.

13. Service Availability and Changes

We may modify, update, suspend, or discontinue all or part of the Services at any time.

We do not guarantee that the Services will always be available, uninterrupted, timely, secure, or error-free. Maintenance, upgrades, outages, platform changes, third-party disruptions, and events beyond our control may affect availability or performance.

We reserve the right to change features, functionality, pricing, packaging, and service offerings prospectively.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK STREAM HORIZON DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULT, MARKETING OUTCOME, LEAD VOLUME, RESPONSE RATE, REVENUE INCREASE, OR OTHER COMMERCIAL OUTCOME FROM THE USE OF OUR SERVICES.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK STREAM HORIZON, LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• the total amount you paid to us for the Services in the six (6) months before the event giving rise to the claim; or
• one hundred U.S. dollars ($100), if you have not paid for the Services.

16. Indemnification

You agree to defend, indemnify, and hold harmless Peak Stream Horizon, LLC and its officers, members, employees, contractors, affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Services;
• your content, campaigns, data, accounts, connected assets, automations, or communications;
• your violation of these Terms;
• your violation of any law, regulation, or third-party rights; or
• any materials or instructions you provide to us.

17. Suspension and Termination

We may suspend or terminate your access to the Services at any time if:

• you violate these Terms;
• you fail to pay amounts due;
• your use creates legal, reputational, operational, or security risk;
• required third-party access, permissions, or services become unavailable; or
• we are required to do so by law or a third-party provider.

You may stop using the Services at any time, subject to any contractual payment obligations already incurred.

Termination does not relieve you of the obligation to pay fees owed for Services rendered before termination.

Sections that by their nature should survive termination will survive, including ownership, confidentiality, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute-related provisions.

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles.

19. Changes to These Terms

We may update these Terms from time to time. If we do, we will post the updated version and revise the “Last Updated” date above. Your continued use of the website or Services after the updated Terms become effective constitutes your acceptance of the revised Terms.

20. Contact Us

If you have questions about these Terms or our Services, you may contact us at: