Legal

Privacy Policy for Peak Stream Horizon

Last Updated: 05/01/2026

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect when:

• you visit our website;
• you contact us through our website, forms, email, phone, or other channels;
• you request information, quotes, or support;
• you become a client or prospective client;
• you use any client portal, dashboard, automation system, chatbot, or software tool we make available;
• you purchase, subscribe to, or use our Services; or
• we otherwise collect information in connection with providing Services to you.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control, even if we link to them or use them as part of our Services.

2. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

We may collect information you provide to us directly, including:

• your name;
• email address;
• phone number;
• company name;
• billing information;
• account or login information;
• project details;
• content, files, materials, and instructions you provide to us; and
• any other information you submit through forms, email, support requests, onboarding, or other communications.

B. Client and Business Information

If you engage our Services, we may collect business-related information needed to provide those Services, such as:

• service preferences;
• account setup details;
• campaign information;
• website or domain details;
• connected account information;
• login or integration credentials you authorize us to use;
• communications workflow information; and
• other operational or project-related information.

Your current Terms contemplate client accounts, access, project materials, third-party platforms, AI-assisted tools, and related service delivery, so this policy is designed to match that broader business model.

C. Automatically Collected Information

When you use our website or certain online Services, we may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• referral URLs;
• pages visited;
• time spent on pages;
• dates and times of access; and
• other usage, analytics, or diagnostic data.

D. Communications Information

If you contact us, we may keep records of your communications and any information you provide in connection with your inquiry, account, or support request.

E. Payment and Transaction Information

If you purchase Services, we or our payment processors may collect payment-related information such as billing details, transaction records, subscription details, and payment status. We typically do not store full payment card numbers unless expressly stated.

3. How We Use Information

We may use the information we collect to:

• provide, operate, manage, and improve our Services;
• respond to inquiries and communicate with you;
• create proposals, onboard clients, and manage client relationships;
• provide websites, automation systems, chatbot solutions, AI-assisted services, reputation management services, and related deliverables;
• authenticate users and manage account access;
• process payments, invoices, and subscriptions;
• monitor usage, troubleshoot issues, and improve website and service performance;
• personalize your experience;
• enforce our Terms and other policies;
• prevent fraud, abuse, or unauthorized access; and
• comply with legal obligations and protect our rights.

4. Legal Bases for Processing

If applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• performance of a contract;
• legitimate interests in operating and improving our business and Services;
• compliance with legal obligations; and
• your consent, where required by law.

5. How We Share Information

We do not sell personal information in exchange for money.

We may share information in the following circumstances:

A. Service Providers and Vendors

We may share information with service providers that help us operate our business and provide Services, such as providers for:

• website hosting;
• cloud storage;
• analytics;
• payment processing;
• email or communications;
• authentication and account services;
• automation and software infrastructure; and
• AI or related technical processing.

B. Third-Party Platforms and Integrations

If our Services involve third-party platforms, websites, software, or integrations, we may use or transmit information as necessary to provide the requested Services.

For example, your current Terms already recognize that some Services may involve third-party platforms or tools and that those services are outside your control.

C. Business Transfers

We may share information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction involving all or part of our company.

D. Legal, Compliance, and Safety

We may disclose information if we believe it is reasonably necessary to:

• comply with law, regulation, legal process, or governmental request;
• enforce our agreements or policies;
• detect, investigate, or prevent fraud, security incidents, or illegal activity; or
• protect the rights, property, or safety of Peak Stream Horizon, our clients, users, or others.

6. AI-Assisted and Automated Services

Some of our Services may involve AI-assisted tools, chatbots, workflow automation, auto-responses, virtual receptionist features, or other automated systems. Your current Terms already describe AI-powered solutions and automation-related services as part of Peak Stream Horizon’s offerings.

If you use those Services, we may process relevant information, prompts, instructions, business rules, communications content, and related data to provide those features.

You understand and agree that:

• AI-generated or automated outputs may not always be accurate, complete, or appropriate;
• automated systems may act based on configured rules, prompts, workflows, or settings;
• you remain responsible for reviewing and supervising your use of those features; and
• you remain responsible for communications and business decisions made through your accounts, systems, or workflows.

7. SMS Communications and Consent

8. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• operate and secure our website;
• remember user preferences;
• understand website usage;
• improve performance; and
• support analytics, advertising, or remarketing efforts where applicable.

You can often control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Data Retention

We retain information for as long as reasonably necessary to:

• provide our Services;
• maintain business and client records;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• protect our rights and business operations.

Retention periods may vary based on the type of information, the nature of the Services, and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on applicable law and your location, you may have rights regarding your personal information, such as the right to:

• request access to certain information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing; and
• request data portability where applicable.

To exercise these rights, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

12. Data Deletion Requests

If you would like to request deletion of your information, you may contact us using the contact information below or follow any instructions provided on our designated data deletion page: https://peakstreamhorizon.com/data-deletion-instructions

Please note that we may retain certain information where necessary for legal, accounting, fraud prevention, backup, dispute resolution, contractual, or compliance purposes.

13. Third-Party Links

Our website or Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or data handling practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

14. Children’s Privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

15. International Data Transfers

Your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate.

By using our Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your own jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the “Last Updated” date above. Your continued use of our website or Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised version.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at: